LS - Warranty Information

LifeStraw takes pride in the products we make and stand by the quality, materials and workmanship of our products. All LifeStraw products and parts (excluding LifeStraw Carbon Filters) are warranted to be free from defects in material and workmanship for a period of 3 years.  

LIFESTRAW 3-YEAR LIMITED WARRANTY

Your LifeStraw product is warranted against defects in materials and workmanship for a period of three (3) years from the date of purchase (“Warranty Period”) when used in compliance with the user guide. This three-year limited warranty (“Limited Warranty”) does not apply to normal wear and tear, breakage or damage from dropping, or damage from accidents, misuse (including failure to follow product documentation), lost or stolen products, neglect, disassembly, alterations, and external causes such as thermal or environmental conditions. 

The LifeStraw Limited Warranty does not cover any products that were purchased, used or refurbished. 

In instances where your warranty-eligible LifeStraw product needs repair or replacement, but we no longer manufacture the product, we may offer to replace your product with one of comparable value and function.

Note: The 3-Year Limited Warranty excludes LifeStraw Carbon Filters; these are covered under a separate, 60-day limited warranty. 

If you have an inquiry about a warranty, please fill out this form.